Hello Tory,

I know it is past the time, but this is my 3rd try to submit my question and I would really appreciate if you would take a look at my resume to see where I may be going wrong..Long story short, I was released from my job in May and haven't gotten as much as a call back.  I have been doing odd jobs to help make ends meet for my family but that can only go so far.  Any suggestions that you can give me would be greatly appreciated.  Thank you so much for any help that you can give me.

 

Michael D. Pavao

 

                                                                                                                                   (405) 702-3040

10705 NW 36^th Pl., Yukon, OK 73099                                                       mdpavao@yahoo.com

Summary of Qualifications

 

·         Skilled professional manager with nearly 15 years of expertise in a variety of different work environments

·         Consistently met or exceeded overall metrics for my teams

·         Promoted to management within 1 year of service on several occasions

·         Received District's "KEY TO SUCCESS" Award for the month of January 2002, as recognized by peers

      based on ability to set expectations and deliver on commitments

·         Received District's "KEY TO SUCCESS" Award for the First Quarter of 2002

Professional Experience

Globe Life And Accident, Oklahoma City, OK

February 2007 – May 2008

Quality Assurance Supervisor / Cost Analyst

                                                      

·         Revamped and automated all excel reports for better efficiency

·         Prepared , monitored and analyzed monthly postage, printing and expense  reports to determine reasons for increases/decreases in monthly postage for upper management to review

·         Oversaw dynamic team of 5 clerks, ensuring all quality controls put into place were upheld on daily basis

·         Ensured accuracy of all print prior to being mailed

·         Cross referenced daily reports to clerks daily balance sheets to confirm totals balance

·         Approved all new plans prior to being put into production

·         Managed inventory levels of production department in excess of 3-4 million pieces per month

 

West Business Services, Oklahoma City, OK

July 2001 – May 2006

Global Services Account Manager (July 2001 – August 2002)

 

·         Implemented network services for AT&T's Global Voice customers

·         Communicated with customers and sales account teams to validate the overall scope and accuracy of

       the order prior to submittal

·         Provided weekly status spreadsheets to sales/customer for all pending orders in process

·         Ensured all customer billing aspects have been satisfied and accurate at completion of order

·         Documented, communicated and tracked all milestone events

·         Alerted upper management any critical issues that may need their immediate attention