Hi Tory - Please give me some feedback on the 1st part of my resume. I also hold a MS in HRM. Thank you.
Results oriented Training and Human Resources Professional who has influenced business success by attracting, hiring and retaining talented individuals who have significantly contributed to the growth and success of organizations primarily in the hospitality industry. Excellent track record for turning around adverse situations, and fostering a team environment of collaboration and trust.
Key Areas of Expertise
Recruitment Customer Relations
Coaching, Training and Development Benefits Administration
Employee Relations/Policies & Procedures Compensation
Strategic Management/Operations HRIS/Computerization
2000 – 2007 Human Resources Director (Sr. HR Generalist Responsibilities)
Spearheaded initiation of HR Department for boutique hotel and real estate division. Established and implemented policies and procedures. Partnered with the Chairman, managerial staff and supervisors and ensured policy compliance with applicable statutes, rules and regulations. Served as a liaison to benefit providers.
§ Recruitment and selection primarily for senior management and mid-management levels
§ Served as a coach and counselor for personal and career transitions within the company reducing staff turnover
§ Conducted new hire orientations and established training programs for progressive discipline and workplace harassment whereby reduction in turnover was significantly impacted
§ Mediated staff disputes and successfully handled EEOC claims without incurring major legal expenses
§ Reduced staff turnover by 20% by improving staff orientation and training and implementing mid-level management coaching
§ Launched 401k benefit plan and increased participation by 60%.
§ Created a successful New Hire Orientation Program developing solid working relationships with all departments which improved the credibility of Human Resources
§ Developed internal training programs that resulted in increased productivity