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Thanks for your replies!!! Believe me, I would rather not use the phone while on the subway. However, every other person is already using theirs!!! I would just like to call my boss in the not-unusual event that there is a major train problem and delay that keeps me stuck sitting in an underground tunnel, getting later and later for work, with no way to let anyone know where I am. I did buy the second-cheapest phone for sale in Circuit City, so I'm sure that is a big part of the problem. AT&T/Cingular must be glad to be ''off the hook'' for this problem.