Dear Tory,
I have been unemployed for almost two years. I am out of money time and self esteem. I can no longer do retail since I was in an accident and had surgery. I am smart, fast learner very ethical. So what do I do? I am thinking on applying for nursing but that won't start until 2010 due to how many individuals apply but what do I do now. Financially I am totally destroyed and this is hurting my credit, I have no income since my unemployment ran out a month ago. I really need help.
Lorie J. Plegue, MBA
35771 Main Street Apt. 9
New Baltimore, MI 48047
Tele. 586-648-6666
Fax 586-648-6667
Pljp2@comcast.net
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Qualifications Summary
Hard working, creative, ethically responsible and dedicated professional.
Advanced administrative support professional in a fast paced environment with skills in Microsoft office software, ICL software, Global Systems Software, and HCL software.
Award-winning leadership and customer service relations.
Certified trainer with over 15 years training staff members.
Excellent writing and research skills with proficiency in APA and MLA documentation.
Ability to multi-task and implement new procedures and policies.
An exceptional understanding of inventories and inventory control.
Knowledge of OSHA and Health Department regulations. ____________________________________________________________________________________________
Education Doctoral Studies BA, University of Phoenix, September, 2010
Major; Business Administration
M.B.A. Business Administration, University of Phoenix June, 2006
B.S. Bachelor Science, Rochester College June, 2000
Major; Psychology
Associates Degree, Legal Assistant, Macomb Community College December, 1993
Major; Law
Associates Degree, General Studies, Macomb Community College June, 1991
Major; Science
Certified Medical Office Assistant, Macomb Community College December, 1980
Major; Medical
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Career History Brookstone Incorporated, Retailer, Sarasota, Florida
Seasonal Store Manager September 2007-December2007
· Full Store Operations
· Training, hiring and scheduling staff
· Merchandising
· Goal oriented sales
· Balancing daily ledger along with POS systems balancing
Jerry’s Enterprises (d.b.a. Save-A-Lot) Grocery Retailer, Sarasota, Florida
Office Manager April 2005-February 2007
· Full operational relations with eleven store operational procedures and development.
· Develop, hire, implement and train new management on policies and procedures and benefit packages.
· Inventory management, evaluations and control.
· Investigate and solve customer service issues.
· Solving and trouble shooting various problems within stores policies and procedures.
· In charge of security systems and maintenance.
· Analyzed, priced, and compared produce pricing on a weekly basis with competitors.
· Knowledge and experience of opening new stores.
· Balancing store ledgers and solving discrepancies along with in-store charge accounting.
· Investigate and solve internal theft and followed through with procedures for corrective action.
· Developed and wrote Health Food Code Policies in compliance with Florida Health Food Code Policy.
Assistant Store Manager June 2003-April 2005
· Trained personnel, cashiers, stockers and management.
· Full Cash management and balancing daily ledgers.
· Knowledge and working fully with all store operational procedures.
· Ordering and stocking store.
· Maintaining a clean and safe organization related to work environment.
· Implement shrink procedures.
· Maintaining Florida Health Code and OSHA regulations and work procedures and initiating policies.
· Hire employees and maintaining proper paperwork.
Sam-I-Am Cleaning Services, Sarasota, Florida
Assistant Associate April 2003-September 2003
· Planned and organized cleaning crews.
· Managed in a fast paced recreational environment.
· Time factor critical for bookings in a vacation area.
· Streamlined the process for desired results.
· Evaluated employees on their abilities and job tasks.
Heinzmans Heidelberg, Mount Clemens, Michigan
Bartender/Server September 2002-April 2003
· Receiving, producing and serving customer orders.
· Maintain cash drawer.
· Liquor inventories and control.
· Excellence in customer satisfaction.
· Trained new staff on optimal customer service techniques.
· Daily cleaning routines along with maintaining glassware and dishes.
Applebee’s International, Chesterfield Township, Michigan
Bartender/Server June 1999-September 2002
· Employee of the year and employee of the month 2 within and eighteen month timeframe.
· Certified Applebee’s Management Trainer.
Ernie’s Kings Mill, Clinton Township Michigan
Lead Server July 1994-July 1999
· Receiving and producing orders for customers
· Maintain cash balance.
· Excelled in customer satisfaction and service.
· Daily Cleaning routines.
· Trained all new staff on optimal server techniques.
· Scheduling staff and banquet staff.
· Organizing and full operations with banquets and large booked parties.
Pernporn Vanasupa, M.D, New Baltimore Michigan
Medical Office Manager January 1979-October 1981
· Maintained all insurance billing and accounts.
· Scheduling Patients for exams and procedural services.
· Assisted Doctor in minor surgeries.
· Relations with pharmacies and prescription knowledge
· Excellence in implementing patient care.
· Performed EKG’s
· Small scale laboratory testing.